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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Mark Schlicke

September 14, 2023

5  out of  5 rating by Mark Schlicke
"The agency did a very good job mixing my mom account Very funny and helpful"

Gabriel Gosselin

September 11, 2023

5  out of  5 rating by Gabriel Gosselin
"James was very helpful. Very simple to do business. If you buy auto insurance, it’s cheaper if you also buy renters insurance with them."

sara sr

September 11, 2023

5  out of  5 rating by sara sr
"(Translated by Google) My experience with Alejandra and her team has been excellent even with the passage of time, I have been with Alejandra since 2019, they have been friendly at all times. In the emergencies that have arisen, they have been quick in response, kind and have been very patient with my doubts and questions, especially because I speak little English; I have had the opportunity to interact with almost everyone, with James, with Alejandra, with Jazmin, with Maria, so I can assure from my own experience that they work wonderfully as a team, supporting each other to resolve or resolve the situations that arise as a client. and as quickly as possible, be it by phone, email, etc., that is "like a credit card: It is priceless" and it is something that is not easy to obtain nowadays. For this I say to Alejandra and her team THANK YOU. I highly recommend them. (Original) Mi experiencia con Alejandra y su equipo ha sido excelente incluso con el correr del tiempo, estoy con Alejandra desde el 2019, en todo momento han sido amables. En las emergencias que se me han presentado han sido rapidos en respuesta, amables y han tenido mucha paciencia a mis dudas y preguntas, especialmente porque hablo poco ingles; he tenido la oportunidad de interactuar con casi todos, con James, Con Alejandra, con Jazmin, con Maria por lo que puedo asegurar por experiencia propia que trabajan maravillosamente como equipo, apoyandose mutuamente para resolver o solucionar las situaciones que se presentan a uno como cliente y lo mas rapido posible, sea por telefono, correo electronico, etc., eso es "como la tarjeta de credito: No tiene precio" y es algo que no es facil de conseguir hoy en dia. Por esto le digo a Alejandra y su equipo GRACIAS. Los recomiendo altamente ."

James Rubin

September 8, 2023

5  out of  5 rating by James Rubin
"Great customer service! James was patient and went over options for me to fit my household needs not just mine! Overall great experience!"

Angela Vega

September 8, 2023

5  out of  5 rating by Angela Vega
"Christopher helped me save over $100 a month on my car insurance. Very helpful and knowledgeable."

Devan Dorsett

September 7, 2023

5  out of  5 rating by Devan Dorsett
"I would highly recommend this office and specifically Chris Thomas. He took time to go over my auto and home insurance and thoroughly explained any questions I had."

Alberto Jesus Morejon Lopez

September 7, 2023

5  out of  5 rating by Alberto Jesus Morejon Lopez
"I worked with James and the truth is that I felt very comfortable throughout the call, he knew how to guide me at all times and managed to resolve my situation in a single day. From then on, if I have any problems or questions I contact James directly who remains as helpful and caring as ever."

Elisa Kandic

September 7, 2023

5  out of  5 rating by Elisa Kandic
"I love Alejandra”s office team! And also Alejandra s dedication . They are always very professional and courteous. They follow up on time . Thank you to Maria and Jasmine for all there help."

Caroline Cartwright

September 5, 2023

5  out of  5 rating by Caroline Cartwright
"I spoke with Chris over the phone. He was very helpful and friendly, making the whole process extremely smooth. I was able to get a great price on a dual policy day of the phone call. Highly recommend this office/agency."

Vincent Farina

September 2, 2023

5  out of  5 rating by Vincent Farina
"I worked with Yasmine, she was able to answer all of my questions and if she didn’t have an answer she found out before our phone call was over. I was able to save more money bundling my home and auto while not sacrificing coverage. She made the transition to state farm easy. This is my first time actually feeling content with my insurance options and not having to worry because everything was explained to me!"

Brenda Solis

September 2, 2023

5  out of  5 rating by Brenda Solis
"Ms. Yasmine helped us bundle our home and auto, she was professional and worked efficiently to help us save as much money as possible. Thank you Yasmine for saving my wallet!!!"

Anthony Jones

August 28, 2023

5  out of  5 rating by Anthony Jones
"James at this office is awesome. Professional, knowledgeable, and super friendly. Listened to my needs and educated me on my new policy that met what I needed. Appreciate you James!"

Arshed Alkhazaali

August 24, 2023

5  out of  5 rating by Arshed Alkhazaali
"Huge thanks to James Lidgey who helped me with my renters insurance. Took the whole thing into his hands respectful, and made the process incredibly easy. 5 stars"

Rex Soards

August 18, 2023

5  out of  5 rating by Rex Soards
"I talked to Maria Hancock today and she was very helpful and professional. She was kind and understanding and even willing to work on a Saturday to get me the information I needed for a very important client. Thanks a million. You saved the day."

Manuel Madril

August 17, 2023

4  out of  5 rating by Manuel Madril
"The team is great and very helpful. James is very knowledgeable and good at what he does. The only thing I don’t like is the StateFarm app itself. You can’t make a payment yourself and the automatic payment is late."

Lola Velez

August 6, 2023

1  out of  5 rating by Lola Velez
"I would not recommend Alejandra DeLa Torre as an Agent!! Worst staff Poor Communication Big Staff turn over and staff will say they will call back and they Don't Cause half of the time they can't answer questions I have 3 cars Plus my Home They chose to drop my roadside cause they claim excessive usage Granted that's 3 cars and within a year. Time ! I contacted main State Farm headquarters they couldn't understand either with multiple vehicles BUT Since it has to do with adjuster and my Agent they couldn't help me !!"

Cathy Hernandez

August 4, 2023

5  out of  5 rating by Cathy Hernandez
"Alejandra and her team at State Farm in Round Rock are truly the best. I’ve worked with several insurance companies and I couldn’t be happier. Their customer service and attention to customers is outstanding! I highly recommend them. Thank you!"

Shawn Mitchell

August 4, 2023

5  out of  5 rating by Shawn Mitchell
"Always easy to work with this office, whether for a claim or a new policy."

Ledion Zace

August 1, 2023

5  out of  5 rating by Ledion Zace
"It was great."

Zack Sableski

July 28, 2023

5  out of  5 rating by Zack Sableski
"Huge thanks to James who helped me with my auto and renters insurance. Took the whole thing into his hands, was polite, respectful, and made the process incredibly easy. 5 stars"

Brooke Layton

July 28, 2023

5  out of  5 rating by Brooke Layton
"James was really helpful and very understanding of our needs and our situation. He gave us discounts we didn't know we qualified for. He made the process very simple and easy for us. If you're looking for a new insurance agent, I would definitely recommend James!"

Galilea Castro

July 25, 2023

5  out of  5 rating by Galilea Castro
"James helped us, very helpful and detailed explaining."

Maddie Runyan

July 10, 2023

5  out of  5 rating by Maddie Runyan
"So thankful for Yasmine!! She took the time to kindly assist me with changing my insurance address and thoughtful enough to engage in conversation. In addition, she was so timely. Thank you Yasmine for all you do!"

Michelle Rankin

July 8, 2023

5  out of  5 rating by Michelle Rankin
"Thanks James, for a smooth and pleasant experience! You're awesome 👌"

Arellana Bonilla-Santiago

July 7, 2023

5  out of  5 rating by Arellana Bonilla-Santiago
"Very professional and communicates very well. Couldn’t ask for a better agent!!"