State Farm® Insurance Agent Alejandra De La Torre

"Mi experience fue excelente me explicaron muy bien mis beneficios y mis pagos es una persona muy capacitada e informada y sobretodo muy amable"

"Morgan was very helpful walking me through all of the details about our auto and home coverage as we were deciding between two different providers. The discounts available for multiple products are substantial and he even reached out to us before some potential changes. His patience and hard work helped us get the best value, ensure we were covered properly, and have the confidence we’d accomplished both goals."

"Excelente"

"Ivan was my agent through all parts of this process made it easy found me the best deal showed up was consistent and was available anytime I needed to call and talk with them. I can’t ask for a better customer service. That’s why we switched."

"State Farm is a place where you feel confident and secure, with fair treatment, low prices, and speed. I highly recommend the agent: Ivan Rodriguez"

"Ivan was great!"

"Ivan me ayudo mucho con mi seguro de auto y de inquilinos.
Incluso me educó sobre la importancia de un seguro de vida.
Muchas gracias Ivan!"

"I needed help with auto and renters insurance, I called alejandras office and got the pressure of working with Ivan the Great!
He helped me get not only auto and renters, but also made sure I had accidental coverage and life insurance. I had been putting off a life insurance due to my height and weight, but Ivan found options for me and i got approved for life insurance instantly!
It was a one stop shop!
Im amazed with this agency!"

"Ivan Rodriguez me ayudo mucho con mi seguro de vida, inquilino, salud y auto. SUPER RECOMENDADO!
Muchas gracias Ivan!"

"Super sastifecha con la ayuda de Iván una excelente persona m ayudo desde q empecé con la Aseguranza y recomiendo siempre la compañía"

"5 estrellas Para Iván Rodríguez por su buen trato e interés en ayudar . Muy amable y profesional."

"thorough, polite and very patient answering all my questions. I trust State Farm Insurance"

"Very friendly team! When I gave Morgan a budget I was comfortable with, he was extremely accommodating and not pushy to add additional policies. Love working with this office!"

"Super helpful and kind. Big shout out to Jasmine she was patient very knowledgable and attentive. These guys are the best!"

"5 stars for Ivan Rodriguez! Not only did he help me with getting car insurance but he helped me bundle my renter's insurance too. He was able to bond in a way that made this experience exceptionally easy. He provided his own real life experiences that made me feel less vulnerable with providing sensitive information. Ivan explains coverages very well, where you can actually understand what each coverage is for and how it's beneficial for you and your car. He's amicable, receptive and easy-going. He communicates well and he wants to make sure that you understand everything. His customer service was everything. I would recommend him to anyone. ✔️"

"Ivan Rodriguez was great to work with!"

"Morgan was incredibly personable and knowledgeable. He made the whole of process of transferring my auto policy from out of state and adding renter's insurance smooth and easy. He even put me on to some of the best local spots and activities nearby. A+ customer service and I look forward to working with him. This office has expanded hours - including Saturdays and is open until 6:00pm Tuesday-Thursday. They also have bilingual staff, which is great, because I travel half the year for work and I know that my wife (who is originally from the Dominican Republic) will be well taken care of."

"Morgan was amazing! Found the best policy for my family out of 4 companies. Appreciate all your help!!!"

"Morgan Llewellyn is outstanding!!! Thanks for your service. Reg"

"Thank you Morgan with your help and assistance on my case! Would recommend"

"Great person and very satisfied with the service"

"I am so grateful for the outstanding service I always receive from Morgan at State Farm. He recently got my homeowners insurance all straightened out, but honestly, he is always incredibly prompt and helpful every single time I reach out.What stands out most is his attitude. Morgan is always polite and patient, even when I get frustrated with the whole insurance processes. He is a true professional who genuinely cares about helping customers. Kudos to Morgan—he absolutely deserves a raise for his hard work! Highly recommend!"

"I'm transferring units in my apartment complex and thought it would be a good time to review my renters' insurance provider.

Allstate is frustrating, since when I call their customer service, it's answered by an overseas parrot in India or the Philippines; it's hard to have a conversation with them due to their different way of speaking, and they are incompetent and/or mistake-prone. Once I bypass them by saying I need to speak to a licensed agent, the service is good.

So I went on State Farm's website to get a quote. There's a question about having water damage at an apartment, whether or not a claim was made. I said yes since there was flooding at my last Austin apartment back in summer 2024. Once I answered that, the site couldn't proceed and I had to fill out a contact form, which was routed to this office. From past experience, I know these agents are aggressive and will call immediately once information is received, even if it's not really a good time to talk; whether that's being busy with work, driving, etc. So I wrote "do not call."

So, some minutes later, I received a text from this Morgan fellow, checking in. I ignore it as I'm busy getting things organized and planned for the move, then I'm going to a movie.

So then I'm in the movie, and it's after 5 pm. This guy texts again, "reaching out before the end of the day" to go over the quote and asking if I have a few minutes to chat. Again, I ignore it. It's after 5 PM, and I'm watching Mando and GoGurt.

Then, Friday afternoon at 4:45, pretty much closing time, this guy texts again to get details and work on the quote. I text back and tell him sure but not right now, that 2 unsolicited texts near or after the end of the workday are as bad as the phone calls I wanted to avoid.

He replies back, apologizing. He's had a busy day; probably a busy day with aggressive selling via phone calls and texts, but I digress. He needs to know what was the nature of the water damage claims. Was it from an appliance, or weather related?

I fired off a quick reply. It wasn't at my current apartment, that it was 2 years ago. 2 separate incidents. In May 2024 the entire apartment was flooded because of some negligence on the part of the person in the unit directly above me with the washing machine. In July 2024, a buried pipe somewhere nearby backed up and flooded my unit and some others.

Then I said I'm just answering the question on the website, and it's odd I have to jump through these hoops by answering the question honestly. I think that's the end of it until Monday, but no.

He then texts on Saturday morning while I'm trying to relax and rest. He's in the office on Saturday, also! Yay. He says since it was a claim, they have to review the information and the send it to "the backend team" (vague) has to review it also in order to get it taken care of for me.

Again, I fired off a quick reply, telling him no thanks and to discontinue texting. After hours texts and text on Saturday are disrespectful of my time and privacy. Followed by a diatribe about needing this information about water damage was shady--as the water damage was no fault of mine, in either incident, then explaining that I was exploring my options, but now continuing with Allstate.

I'm not sure why I was routed to this agency, as it's a ways away from me and there are probably other agents nearby, but all good. I feel like I dodged a bullet, that this aggressive selling means they would disappear if/when there was a claim, and I needed help.

Jake from State Farm was definitely not a good neighbor here. No Aaron Rodgers touchdown dance for Morgan.

Response to reply: Yet you didn't ever address the issue of why I had to jump through these hoops anyway--I didn't cause the water damage. As stated, it seems like that is a shady way to get out of paying a claim if there is a future event.

And yes, it is aggressive selling--continuously texting after 5 or on a Saturday is disrespectful. You need to be cognizant that people cannot drop everything they are doing to respond to repeated texts."

"SHOUT TO YASMINE!! The Quickest and Best Agent I’ve ever had! She always makes the process easy and is the reason why I’ve opened my 3rd policy with this agency! 5 stars across the board would definitely recommend undoubtedly for your insurance needs."

"It was nice working with Morgan. He did everything very quickly and smoothly."