Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ariana Escobedo

Ariana Escobedo

November 1, 2024

5  out of  5
rating by Ariana Escobedo
"I just moved to Round Rock and spoke to James today about car insurance for my new car and he was extremely helpful! Made the process super easy for me and explained the differences between insurance in Illinois and Texas. He also tried to find ways of saving me money! Highly recommend talking to James if you have any questions!"
We responded:
"Thank you so much for your review and warm welcome to Round Rock! We're thrilled to hear that James was able to make your transition to Texas insurance smooth and easy, and that he could help you find ways to save. We appreciate your recommendation and are always here to help with any questions you may have. Welcome to the community!"
Profile photo of Sammy Altaay

Sammy Altaay

October 25, 2024

5  out of  5
rating by Sammy Altaay
"Great customer service and they went above and beyond"
We responded:
"We’re thrilled to hear that you had a positive experience and that our team could go above and beyond for you. Providing great service is what we strive for every day. We’re always here whenever you need us! Thank you! "
Profile photo of Maria Moctezuma

Maria Moctezuma

October 15, 2024

5  out of  5
rating by Maria Moctezuma
"I am reviewing solely on customer service and convenience. Fortunately I have not had to make any claims and hope not to (knock on wood) First I would like to personally praise my agent James who was quick to answer my MANY questions via email and phone, but most importantly his PATIENCE. I cannot express enough gratitude towards James for his supreme patience and professionalism. I asked a TON of questions as I moved from another company I had retained service from for over 20 years. James went well above and beyond to make me feel appreciated even after I paid for services. James made the process of my switch easy and effortless. He assured me every time we spoke that I could always reach out with ANY concerns or questions, and I did on several occasions over a span of one month. Thank you James for the superb customer service and professionalism you display and provide."
We responded:
"Thank you so much for your thoughtful and detailed review! We're thrilled to hear that James was able to provide the patience, professionalism, and reassurance you needed during your transition. We understand how important it is to feel confident when making such a big change after 20 years, and we’re happy that James made the process smooth and effortless for you. Your kind words mean a lot, and we’re grateful to have you as part of our insurance family. If you ever need anything, don’t hesitate to reach out—James and the entire team are here to help!"
Profile photo of Kristin Bogush

Kristin Bogush

October 11, 2024

5  out of  5
rating by Kristin Bogush
"James was great! He helped me insure my new car at a much lower rate than I was quoted elsewhere and the process was fast and easy. Highly recommend!"
We responded:
"Thank you for the fantastic review! We're thrilled to hear that James was able to help you secure a lower rate and make the process quick and easy. We appreciate your recommendation and are always here to assist with any future needs!""
Profile photo of Jose Castro-Rodriguez

Jose Castro-Rodriguez

September 25, 2024

5  out of  5
rating by Jose Castro-Rodriguez
"Excellent service and quick assistance with requests! Mr. James Lidgey is great to work with."
We responded:
"Jose, Thank you so much for your kind review! We're thrilled to hear that James Lidgey provided excellent service and quick assistance. We're lucky to have him on our team, and we're always here to help with any of your insurance needs!"
Profile photo of mariana h

mariana h

September 20, 2024

4  out of  5
rating by mariana h
"I called multiple insurances and JAMES LIDGEY was very helpful and patient and made sure I got the best deal on my auto insurance with the coverage my vehicle needs. Was very detailed and patient. Auto insurance can get very confusing with all the numbers and coverages available but James was able to help and not just try to make a sale. I felt heard and not force to obtain a policy with them."
We responded:
" We're delighted to hear that James Lidgey was able to assist you with patience and care, ensuring you got the best deal and the right coverage for your vehicle. It's great to know he made the process clear and easy to understand, without any pressure. We truly value your feedback and are here whenever you need us. Thanks again for choosing us for your auto insurance! Thank you!"
Profile photo of Gina Raines

Gina Raines

August 29, 2024

5  out of  5
rating by Gina Raines
"I can’t say enough great things about James. He was very courteous, professional and knowledgeable. He kindly went over coverage options and explained them to me in detail so that I could determine whether I wanted to include it in my policy. Over all we were able to get a great rate and coverage with James’ help! I’ll be sure to recommend James and State Farm to anyone I run across that needs insurance. Thank you James!"
We responded:
"Thank you so much for the wonderful feedback! We're thrilled to hear about your positive experience with James. His commitment to being courteous, professional, and knowledgeable is exactly what we strive for, and we're glad he could help you find the best coverage options. Your recommendation means the world to us, and we're grateful for your trust. If you ever need anything else, don't hesitate to reach out. Thanks again, James is truly an asset to our team!"
Profile photo of Sdp Fallout

Sdp Fallout

August 20, 2024

5  out of  5
rating by Sdp Fallout
"It was my best experience dealing with insurance. I got better coverage than what I had. James had an answer for all my questions and his suggestions were very reasonable. I would recommend this agent to all my family and friends that are not with State Farm yet. Thank you!"
We responded:
"Thank you for sharing your best experience with us! We’re thrilled to hear that James was able to provide you with better coverage and answer all your questions with reasonable suggestions. Our goal is to make insurance simple and effective, and we’re glad James exceeded your expectations. Your recommendation to your family and friends means a lot to us. If you ever need further assistance or have more questions, please feel free to reach out. Thank you for choosing us!"
Profile photo of erin dalby

erin dalby

August 16, 2024

5  out of  5
rating by erin dalby
"James was extremely helpful, thourough and patient!"
We responded:
"Thank you for your kind words! We're thrilled to hear that James provided you with the helpful, thorough, and patient service you deserve. At Alejandra De La Torre Agency we pride ourselves on delivering top-notch customer service, and James exemplifies that commitment. Whether you're looking for auto insurance, home insurance, or life insurance, our team is here to assist you every step of the way. We're grateful for the opportunity to serve you and appreciate your trust in us for your insurance needs. If you ever need anything else, don't hesitate to reach out!"
Profile photo of Asia Eblen

Asia Eblen

August 16, 2024

5  out of  5
rating by Asia Eblen
"James was amazing at meeting my needs today to switch my insurance. He was patient and took the time to go over details i knew nothing about. I appreciate him!"
We responded:
"Thank you so much for your kind words! We're delighted to hear that James provided you with such excellent service and took the time to guide you through the details. We appreciate your trust in us, and we'll be sure to pass along your appreciation to James. If you need anything else, don’t hesitate to reach out!"
Profile photo of Andrew Smith

Andrew Smith

August 6, 2024

5  out of  5
rating by Andrew Smith
"James was very patient throughout the whole process. Very professional and helpful"
We responded:
"Thank you for sharing your experience! We’re glad to hear that James provided patient, professional, and helpful service throughout the process. We strive to make every interaction as smooth as possible, and it’s great to know James was able to assist you effectively. If you need anything else, please don't hesitate to reach out!"
Profile photo of Susan Heilman

Susan Heilman

August 6, 2024

5  out of  5
rating by Susan Heilman
"This was a great experience. I would recommend this State Farm Ins. Agency To Family and friends. James was really good at explaining everything. Thank you!"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great experience with us. James is indeed excellent at explaining everything clearly, and we'll make sure to pass along your appreciation to him. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you, your family, and friends in the future!"
Profile photo of sherv shan

sherv shan

July 23, 2024

5  out of  5
rating by sherv shan
"My State Farm agent, James Lidgey was amazing and easy to work with. He not only made applying for auto insurance easy and efficient but helped me with understanding the policy."
We responded:
"Thank you for sharing your experience with James Lidgey! We're thrilled to hear that he made applying for auto insurance easy and efficient, and that he took the time to help you understand your policy. Providing excellent service and clear guidance is always our goal. If you have any further questions or need assistance in the future, feel free to reach out. We're here to help!"
Profile photo of Diana H

Diana H

July 12, 2024

5  out of  5
rating by Diana H
"We decided to call around for quotes after realizing our existing policy wasn’t great. Being newer to home insurance policies, I asked our rep, James, to help me understand our coverage. He was so patient and described in detail (and gave scenarios) for each and every one of our coverage items. This was not only education but also extremely helpful for us in the long run! We took a bit of time to get back to James on finalizing because we were unsure and wanted to explore other policies just to do our due diligence. He stayed communicative and was very understanding and polite. Overall, we had a great experience and went with State Farm because of him! Can’t thank him enough for everything and we ended up getting a great deal on our coverage."
We responded:
"Thank you for sharing your wonderful experience! We're delighted to hear that James provided such exceptional service and took the time to help you understand your coverage options in detail. It's great to know that his patience and communication made a significant impact on your decision. We're thrilled that you chose Alejandra De La Torre-State Farm Agent and are pleased with the coverage you received. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for trusting us with your home insurance needs!"
Profile photo of Sonia Simmons

Sonia Simmons

June 10, 2024

5  out of  5
rating by Sonia Simmons
"Buying insurance can be such a hassle. However, James Lidgey was very helpful in making the transition to State Farm. Will highly recommend him to friends and family."
We responded:
"Thank you for your kind words! We're delighted to hear that James made your transition smooth and hassle-free. We appreciate your recommendation!"
Profile photo of joe koenig

joe koenig

June 1, 2024

5  out of  5
rating by joe koenig
"I know auto insurance isn't liked by everyone. But I can definitely say that James gave us a different view of how it should be done. Very knowledgeable and explained everything to a tee. Saved us almost 800 a month, kind of hard to believe, I know. Highly recommend them. If not for the savings, then just for the customer service."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that James was able to provide you with such a positive experience. Our team takes great pride in delivering excellent customer service and ensuring our customers fully understand their insurance options. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
Profile photo of Abby Newman

Abby Newman

May 1, 2024

5  out of  5
rating by Abby Newman
"I had a great experience working with James! He made the process simple and walked me through each step! Everyone in the office was super nice and helpful!"
We responded:
"Thank you so much, Abby! We're thrilled to hear you had a great experience working with James and our team. We appreciate your feedback! - Alejandra "
Profile photo of Shelby Gould

Shelby Gould

April 12, 2024

5  out of  5
rating by Shelby Gould
"This company saved me so much on my auto policy! Through a few easy, professional phone calls with James, I was able to adjust my coverage at an affordable rate that worked for me."
We responded:
"Thank you so much for sharing your positive experience with us, Shelby! We're thrilled to hear that James provided you with excellent service and helped tailor your auto policy to fit your needs. We appreciate your business and look forward to continuing to serve you in the future. - Alejandra "
Profile photo of Sory Maita

Sory Maita

April 2, 2024

5  out of  5
rating by Sory Maita
"I have been with State Farm for more than 3 years and during all this time there have been different situations that have arisen for both me and my children in which I have always found a timely, responsible and diligent response from the State Farm staff. . Alejandra, María and especially Jazmin who has been my permanent advisor have made me feel confident and sure that I am in good hands. That's why I'm not leaving State Farm and I recommend Alejandra de la Torre's office with my eyes closed."
We responded:
"Thank you so much, Sory! our trust in us is what motivates our team every day. Knowing that Jazmin, María, and I could make you feel confident and secure means the world to us. We're here for you anytime you need us. - Alejandra"
Profile photo of Andi Bird

Andi Bird

March 29, 2024

5  out of  5
rating by Andi Bird
"Chris Thomas was the main reason why I choose State Farm. Chris was knowledgeable, professional, kind and friendly. Even though I just signed up with State Farm I hope and expect a continued pleasant experience."
We responded:
"Thank you so much for your kind words, Andi! We're thrilled to have Chris on our team, and we're committed to providing you with exceptional service throughout your time with State Farm."
Profile photo of Charles Stagner

Charles Stagner

March 11, 2024

5  out of  5
rating by Charles Stagner
"Had an overall great experience figuring out what policy works best regarding auto and renters insurance. Couldn’t have asked for a better representative. He was very quick and easy to work with and didn’t mind taking time to answer questions and go into details. He made the process easy and painless! Would highly recommend asking for Chris Thomas when shopping around for insurance."
We responded:
"Thank you, Charles! We're delighted to hear about your positive experience with Chris Thomas. - Alejandra "
Profile photo of Daniela Garza

Daniela Garza

March 10, 2024

5  out of  5
rating by Daniela Garza
"My experience was honestly the best ! I felt comfortable communicating what I was interested in and felt like the entire process was super easy . Would recommend State Farm and Chris to anyone who is interested in getting a new insurance."
We responded:
"Thank you so much for your kind words, Daniela! We're thrilled to hear that you had such a positive experience with us and with Chris. We appreciate your recommendation. - Alejandra"
Profile photo of Jeff Madden

Jeff Madden

March 7, 2024

5  out of  5
rating by Jeff Madden
"Yasmine does a Phenomenal Job representing State Farm every month ! She always has a solution and a Great Demeanor !"
We responded:
"Thank you, Jeff! We're thrilled to hear about your positive experience with Yasmine."
Profile photo of Terrah Rosecrans

Terrah Rosecrans

March 5, 2024

5  out of  5
rating by Terrah Rosecrans
"James was absolutely amazing! Made the entire process quick, thorough and saved me even more money than expected!! Hello State Farm bye bye Allstate"
We responded:
"That's fantastic to hear, Terrah! We're thrilled that James provided you with such exceptional service and helped you save money in the process. It's always our goal to make the insurance process as smooth and beneficial as possible for our clients. Welcome to State Farm, and thank you for choosing us as your insurance provider! If you ever need anything else, don't hesitate to reach out.- Alejandra"
Profile photo of marco hernandez

marco hernandez

February 29, 2024

5  out of  5
rating by marco hernandez
"I had an excellent experience with James. He made everything so easy and did a great job explaining all of the details of my policy. My only regret is that it took me so long to switch to this agency. Thank you!"
We responded:
"Thank you, Marco! We're thrilled to hear about your positive experience with James. We appreciate your feedback."